Returns
We hope your Quin & Fern purchase will be perfect in every way. If this isn't the case, please get in touch with us.
90 day returns
A return request can be submitted within 90 days of receiving your order for store credit or a refund. To make a return, please check your purchase is in new, unworn condition with the original packaging.
Return Exceptions
Please note that we do not accept returns on:
- Earrings, due to hygiene and safety reasons, whether they are worn or not.
- Gift cards.
Store Credit
Shopping online for anything, even jewellery, should be easy. Return your piece for store credit (less any shipping fees from your order), and we’ll happily provide the help you need to make your next selection a great one.
We’ll even cover any shipping fees for the next item you choose with your store credit.
Refunds
Alternatively we’ll refund your returned item to your original payment method, less any shipping fees you paid.
How to initiate a return
Email us at hello@quinandfern.com.au within 90 days of receiving your order to let us know your order number and reason for making a return.
If the return is approved, we'll send you instructions on how to return your piece to us - free returns will be available through an appointment at our Canberra studio, or you can return it through a trackable Australia Post parcel.
Returns timeframe
Once we receive your return, your refund will be processed within 5 business days. Please note that your bank or credit company may take some time to process the return request.
Warranty
Our jewellery comes with a 6-month Warranty, though we are confident it will be a dependable favourite in your jewellery collection for far longer. Further information about the warranty and what it covers is available here.